GLOW BY YAS SKINCARE & SPA
Client Booking, Payment & Service Policy
To ensure smooth operations and the best experience for all clients, please review our policies carefully.
BOOKINGS & APPOINTMENTS
• All appointments are strictly by booking.
• Walk-ins are accommodated only if slots are available.
• Appointments are confirmed only after payment or deposit is made.
• Booking details (date, time, service) must be confirmed before arrival.
PAYMENT POLICY
• Full payment or a required deposit must be made before service.
• We operate a NO SERVICE WITHOUT PAYMENT policy.
• Accepted payment methods:
• Bank transfer
• POS
• Cash (where applicable)
⚠️ We do not accept “pay later” arrangements.
DEPOSITS
• Deposits are non-refundable.
• Deposits secure your time slot and therapist allocation.
• Deposit amount will be communicated at booking.
CANCELLATION & RESCHEDULING
• Kindly notify us at least 24 hours in advance to reschedule.
• Cancellations made less than 24 hours before appointment:
• Deposit is forfeited.
• No-shows automatically lose their deposit.
LATE ARRIVALS
• Please arrive 10–15 minutes early.
• Clients arriving 15 minutes late may:
• Have reduced treatment time OR
• Be rescheduled, depending on availability.
• Full payment still applies regardless of late arrival.
NO-SHOW POLICY
• Failure to show up without notice is considered a no-show.
• No-shows may be required to pay in full upfront for future bookings.
SERVICE TIME & CONDUCT
• Treatment time includes consultation, service, and clean-up.
• Respectful behavior towards staff is mandatory.
• Any form of harassment or inappropriate conduct will result in:
• Immediate termination of service
• No refund
HEALTH & MEDICAL DISCLOSURE
• Clients must disclose:
• Skin conditions
• Allergies
• Pregnancy
• Medical issues
• The spa is not liable for reactions caused by undisclosed conditions.
REFUND POLICY
• All services rendered are non-refundable.
• Products sold are not returnable once taken out of the spa or even opened or used while in the spa
• Refunds are only considered in rare cases of service error, at management’s discretion.
GIFT CARDS & PACKAGES
• Gift cards and prepaid packages:
• Are non-refundable
• Must be used within the stated validity period
• Cannot be exchanged for cash
• GIF cards can only be used for services and not products
PERSONAL BELONGINGS
• Please keep valuables with you.
• The spa is not responsible for lost or damaged personal items.
RIGHT OF REFUSAL
Glow by Yas Skincare & Spa reserves the right to:
• Refuse service to anyone who violates policies
• Modify policies at any time without prior notice
FINAL NOTE
By booking an appointment with Glow by Yas Skincare & Spa, you agree to all policies stated above.
Thank you for choosing us. We look forward to pampering you.